She downloaded it and within 2 minutes had a transaction underway. She is mightily impressed. "They made it really quick and easy," was my wife's initial feedback. A very positive approval indicator from 'control' then. That and the eighty quid she spent via the app a few minutes later. My issue with Tesco is this -- the upgrade screen. Now I know some people don't read the text, preferring to hit 'upgrade all' and get on with their day, however on occasion I like to have a read. I like a bit of explanation. I don't ask for much but -- flipping heck -- how about some properly formatted sentences? How about a hello? How about a 'thanks for your attention' or 'thanks for being a loyal customer'? I don't know. Come on, this upgrade screen is really, really important. Countless companies seem to leave this screen to the bored-to-shit assistant work experience dude. And I use that term 'dude' deliberately. This stage is a critically important juncture in the overall app experience, especially if I haven't used the app for a while. I have not. I last had a peak at Tesco's shopping app about 6 months ago; minimum. So what a fantastic opportunity to get me excited about version 3.0? You've actually got a FULL screen of text to wow me. Maybe you might include some kind of commentary, or some 'award winning' quotes. Or perhaps just a humanising few sentences indicating that the Tesco team are really pleased and proud to present quite possibly their best work yet. Tesco's explanation text is, admittedly, a lot better than some I have seen. One of my favourite apps earned my complete annoyance by simply writing "bug fixes" on the upgrade screen. Nothing else. Great. That really encourages me to check out the app. That 'sells' it to me. What it actually demonstrates is a poor or limited QA approach on the old version, if that's all you've changed. Reading Tesco's upgrade description I certainly don't see any reason to bother looking at the app. It reads like a sparse summary of what the developers have been working on for the latest version.

How boring. What a missed opportunity!

Don't forget about the end user, Tesco!

As you will by now be aware, I have been asked to take over as Chief Executive Officer for Everything Everywhere, following Tom's decision to resign for personal and family reasons. It is with great pleasure that I have accepted this exciting challenge.

I have been on the Board of Directors of Everything Everywhere since its inception last year (as part of my wider responsibilities for Orange Business in Europe), which means I'm lucky enough to know some of you already. In my new role, I'm looking forward to meeting everyone else as soon as possible.

Meanwhile, please let me tell you a little about myself. I believe every manager is a reflection of his or her roots and past experience, and this helps define their leadership style. I was born in Holland, hence I tend to have a direct and open style. I have spent a large part of my life and career working outside of my home country in France, Germany, Switzerland, and the United States. By working in different countries, and with people of many nationalities, I am convinced of the importance of having diversity (ages, genders, and cultures) in organisations.

Having worked a lot with American companies, I'm also often impressed by the extent to which they focus on results, speed, and in being open to the
concept of trial and error. These are some of my characteristics and reflect
some of the qualities I'd like to bring to Everything Everywhere. And let's not forget that many of our competitors today are American so this is the kind of fighting spirit they use to face-off against us every day.

But first, I want to begin by taking a moment to thank you all for your efforts in building a united team over the past twelve months and for helping create the largest operator in the UK. I know that at times this has been incredibly challenging but it is very much appreciated. Your continued passion and energy are critical to driving us forward to become the best operator in the UK. I am very confident that, working together, we can achieve great things.

I want to build on our momentum and make sure that Everything Everywhere will lead in service revenue market share every day of the year, year in and year out. I am convinced that, together, we can achieve this exciting objective by becoming Number 1 in customer loyalty, as well as doubling our data business, and developing into the most efficient telco player in the UK market.

I will be taking up my position full time from September 1st. I look forward to relocating with my family to London to be nearer to our customers, to you all, and to stop collecting air miles! In the meantime I will work closely with Tom on the transition.

My short-term promise to you is that I will announce my leadership team when
I start; listen to as many of you as possible in the coming months; and share with you what I've learned from these discussions, along with my vision for what lies ahead.

Now, please join me in thanking Tom for his leadership and dedication. Let us wish him all the very best for his future endeavours.

Best regards,

*Olaf *

Here's the mail he sent internally announcing the news this morning.

This morning, I resigned from my post as chief executive of Everything Everywhere, and I will step down at the end of August.

There is never an easy time to leave a company you love, and the people you
enjoy working with, but I thought now was probably as good a time as there
was ever going to be. A year has passed since our launch, the integration is
complete, and I feel it is now the right moment to hand over the reins to
somebody else and to spend some time rediscovering I have a family and a
life outside the company.

It's been a fabulous three and half years here - first with Orange and more
latterly with Everything Everywhere. I have been impressed by the brightness, the talent, and the dedication of those that I have worked with, and I've made some great new friends.

There are two things I would like to stress: the first is I am deeply proud
of all that we have achieved together - forming the largest mobile telecommunications business in the UK, through the merger of Orange and T-Mobile, ranks up there as one of the best and most challenging accomplishments. And now, after a year of consolidation, and with solid results on which to build, the company is ready to move onto its next, exciting phase of development - another reason why now is the time for me to move on and to hand over to someone else.

The second, is that I would like to thank you all for your tremendous support, commitment and dedication you have shown during my time here. This is a great business, one with a very exciting future - and that's thanks to you.

So now please let me introduce you to your next chief executive officer, Olaf Swantee.

Olaf is already well known to many of you: he is on the board of Everything
Everywhere, and is currently in charge of European Operations and Sourcing for France Telecom, and I am delighted he has accepted the appointment.

Having worked with Olaf for almost four years, I am certain he will successfully lead the business into its next phase of growth and development. He has vision, determination, and, importantly, an intimate knowledge of Everything Everywhere's business and what needs to be done to achieve a sustainable and successful future.

Please join me in welcoming him to his new role, which he takes over formally on the 1st September.

I will remain with the company as an adviser until the end of the year, and I am looking forward to supporting Olaf as he transitions to his new responsibilities.

Olaf will shortly be writing to each you with further details on these changes.

Thank you once again for all your support, friendship and hard work. It's been a privilege and pleasure to have served as your chief executive, and I wish you continued success in your career with Everything Everywhere in the years ahead.

Kind regards,

*Tom*

From: "Mary Thomas" <Mary.Thomas@Matrixcomsec.com>
Date: 7 July 2011 08:42:11 GMT+01:00
To: <news@mobileindustryreview.com>
Subject: FW:

Hello, Please do cover the news in the print edition.

Regards,

Mary Thomas

TO The Editor,

SUB: Matrix Comsec Implements Logical Partitioning in COSEC Software

Greetings from Matrix!!!   Matrix is pleased to introduce a new software license structure by implementing logical partitioning in COSEC (Time Attendance and Access Control System). With regard to this I have enclosed a press release for the same.

kindly incorporate this news in the online as well as in the coming print edition .Thanks for your support extended toward Matrix in terms of coverage.

Kindly confirm the receipt.

Warm Regards,
Mary Thomas
Marketing Communications
+91 265 2630555 (319)
MATRIX COMSEC	Head Office:  394-GIDC, Makarpura, Vadodara-390 010, India, Ph: +91 265 2630555, Fax: +91 265 2636598 Factory: 39-GIDC, Waghodia, Dist: Vadodara- 391 760, India, Ph: +91 2668 263172/73, Fax: +91 2668 262631 www.MatrixComSec.com

Please visit us at following events. Exhibition Date Venue IFSEC SOUTH INDIA 1-3 June, 2011 C47, Bangalore International Exhibition Center Bengaluru Communic Asia 2011 21-24 June, 2011 Booth # BT2-01,  Marina Bay Sands Singapore Hospitality Business Fair-2011 07-09 July, 2011 Stall No.: H32, Hall: 3A, Chennai Trade Centre Chennai INDIA CONNECT-2011 29 July-01 August, 2011 Stall No.: D3, Hall: A, Palace Grounds Bengaluru

Click here to download:

Logical Partitioning in COSEC.docx (37 KB)

(download)

Click here to download:

Logical Partitioning in COSEC.docx (37 KB)